PRIVACY & COOKIES POLICY

This Privacy & Cookies Policy explains how Wall Tattoo UK Ltd collects, uses, stores and protects personal information when you visit walltattoouk.com, contact us or use our services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, as amended.

1. Who we are

Wall Tattoo UK Ltd is the data controller responsible for the personal information described in this policy.

Company name: Wall Tattoo UK Ltd
Company number: 17133933
Registered in: England and Wales
Registered office: 26 Lidgett Green, Pontefract, United Kingdom, WF7 5PP
Website: walltattoouk.com
Email: walltattoouk@gmail.com
Telephone: 07957 429743

2. Personal information we collect

2.1 Information submitted through the contact form

When you use our contact form, we may collect:

• your full name;
• your email address;
• your telephone number, if you provide it;
• the contents of your message;
• information about the wall printing service or project you are interested in;
• any other personal information you choose to include in your message.

Please do not include sensitive personal information in the contact form unless it is genuinely necessary for your enquiry.

2.2 Information collected when you communicate with us

We may collect personal information when you contact us by email, telephone or another communication channel. This may include your contact details, correspondence and information connected with a quotation, booking, project or service.

2.3 Technical and website information

Our hosting provider and website systems may automatically process limited technical information needed to operate and protect the website, including:

• IP address;
• date and time of a request;
• requested page or file;
• browser and device information;
• referring website;
• security and server log information;
• cookie consent preferences.

We do not currently use Google Analytics, Meta Pixel or other advertising or behavioural tracking tools.

3. How we use personal information

We may use personal information for the following purposes:

• to respond to enquiries submitted through the website, by email or by telephone;
• to prepare quotations and provide information about our services;
• to arrange and provide wall printing services;
• to communicate with customers about their projects;
• to manage contracts, bookings, invoices and payments;
• to provide customer service and respond to complaints;
• to maintain business, accounting and tax records;
• to protect the security and availability of the website;
• to prevent misuse, fraud or unauthorised access;
• to establish, exercise or defend legal claims;
• to comply with legal and regulatory obligations.

We do not use information submitted through the contact form for marketing purposes unless you have separately and clearly agreed to receive marketing communications.

4. Lawful bases for processing

Depending on the circumstances, we may process personal information on one or more of the following lawful bases:

Taking steps before entering into a contract

We may process your personal information when you ask us to provide information, prepare a quotation or discuss a possible wall printing project.

Performance of a contract

We may process personal information where it is necessary to provide an agreed service, manage a booking, complete a project or communicate with you about a contract.

Compliance with a legal obligation

We may process and retain personal information where this is required by tax, accounting, company or other applicable laws.

Legitimate interests

We may process personal information where this is necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms.

Our legitimate interests may include:

• responding to business enquiries;
• providing effective customer service;
• maintaining and protecting our website;
• keeping appropriate business records;
• preventing fraud and misuse;
• dealing with complaints and legal claims.

Consent

Where we rely on consent, you may withdraw your consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

5. Who we share personal information with

We may share personal information with selected service providers where this is necessary to operate our website, communicate with customers, provide our services or comply with the law.

These recipients may include:

• IONOS, which provides website hosting, server and related technical services;
• Google, which provides the Gmail email service used to receive and respond to messages;
• website developers, IT support providers, backup providers and website security providers, where access is necessary;
• accountants, legal advisers, insurers and other professional advisers;
• subcontractors or service providers involved in completing a customer project, where necessary;
• public authorities, regulators, courts or law enforcement bodies where disclosure is required or permitted by law.

We require service providers acting on our behalf to protect personal information and use it only for the relevant service.

We do not sell or rent personal information to third parties.

6. International transfers

Some of our technology, hosting and communication providers may process or make personal information accessible from countries outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we take reasonable steps to ensure that an appropriate safeguard permitted under UK data protection law is used.

These safeguards may include:

• UK adequacy regulations;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved Standard Contractual Clauses;
• another transfer mechanism permitted under UK data protection law.

You may contact us if you would like more information about the safeguards used in connection with a particular service provider.

7. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with legal, accounting, tax, insurance and dispute-resolution requirements.

• General enquiries that do not result in a service: normally for up to 12 months after the last correspondence.
• Quotations, project and customer records: normally for up to six years after the end of the relevant project, contract or customer relationship.
• Invoices and accounting records: normally for at least six years or for another period required by law.
• Emails: retained for the period appropriate to the relevant enquiry, quotation, project or legal requirement.
• Cookie preferences: retained for the period indicated in the cookie information below.

Information may be retained for longer where this is necessary to comply with a legal obligation, investigate a complaint, establish a legal claim or defend a legal claim.

8. How we protect personal information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include:

• restricting access to personal information;
• using password-protected accounts;
• using secure website and hosting connections;
• keeping website software and plugins updated;
• using backups, access controls and website security measures;
• limiting service-provider access to what is necessary.

No method of online transmission or electronic storage can be guaranteed to be completely secure. However, we take reasonable steps to protect the information in our possession.

9. Your data protection rights

Depending on the circumstances, you may have the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• request restriction of processing;
• object to processing based on legitimate interests;
• object to the use of personal information for direct marketing;
• request transfer of certain information in a portable format;
• withdraw consent where processing is based on consent;
• make a complaint to the Information Commissioner’s Office.

These rights are not absolute and may be subject to exemptions or other conditions under applicable law.

To exercise your rights, contact us at walltattoouk@gmail.com.

We may need to ask for information to confirm your identity before responding to your request.

10. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint

11. Automated decision-making

We do not currently use personal information submitted through this website for automated decision-making or profiling that produces legal or similarly significant effects.

12. Children’s information

Our website and services are not directed at children. We do not knowingly collect personal information from children through the website.

13. Third-party websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security or content of those websites.

You should review the privacy policy of each third-party website you visit.

14. Cookies Policy

14.1 What are cookies?

Cookies are small text files or similar technologies stored on a device when a person visits a website.

Cookies may be used to provide website functionality, remember preferences, maintain security or collect information about website use.

14.2 Cookies used on this website

We do not currently use Google Analytics, Meta Pixel, advertising cookies or behavioural tracking cookies.

The website, WordPress installation, hosting service or cookie consent tool may use strictly necessary cookies or similar storage technologies required for security, website functionality and remembering cookie preferences.

Provider: Wall Tattoo UK Ltd or the cookie consent plugin provider
Purpose: Remembers whether a visitor accepted, rejected or configured cookie preferences.
Category: Strictly necessary

Strictly necessary cookies may be used without consent where they are required for the operation, security or functionality requested by the visitor.

If analytics, advertising, personalisation or other non-essential cookies are introduced in the future, they will not be activated until the visitor has provided the required consent.

This policy and the information displayed through the cookie banner will be updated if the cookies used by the website change.

14.3 Managing cookie preferences

Where non-essential cookies are used, visitors should be able to accept them, reject them or manage individual cookie categories through the cookie banner.

Visitors can also delete or block cookies through their browser settings. Blocking strictly necessary cookies may prevent parts of the website from working correctly.

15. Changes to this policy

We may update this Privacy & Cookies Policy when our website, services, providers or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.

16. Contact us

If you have any questions about this policy or the way we use personal information, contact:

Wall Tattoo UK Ltd
26 Lidgett Green
Pontefract
United Kingdom
WF7 5PP

Email: walltattoouk@gmail.com
Telephone: 07957 429743